Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply throughout the document unless the context expressly requires otherwise:

2. Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the slotku platform. By completing the registration process, you confirm that you meet this minimum age requirement. Slotku reserves the right to request documentary proof of age at any time and to suspend or permanently close any account where the age requirement cannot be confirmed. Underage gambling is strictly prohibited and will result in immediate account termination and forfeiture of any balance.

2.2 Geographic Eligibility

The slotku platform is designed primarily for users residing in Indonesia. You are responsible for ensuring that your use of the platform complies with the laws applicable in your jurisdiction. By accessing slotku, you represent that online gaming is not prohibited under the laws governing your location.

2.3 One Account Per Person

Each individual may hold only one registered account on the slotku platform. Operating multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for immediate account suspension, cancellation of all pending bets, and forfeiture of balances. This restriction extends to members of the same household sharing a single IP address or device.

2.4 Exclusions

The following persons are ineligible to register or maintain an account on slotku:

• Employees, contractors, agents, or directors of slotku or its affiliates, and their immediate family members.
• Any person who has previously been excluded, banned, or whose account has been closed by slotku for a terms violation.
• Any person registered under a voluntary self-exclusion program applicable to the slotku platform.
• Any person acting on behalf of a third party or using another individual's personal details.

3. Account Registration

3.1 Registration Process

To access betting and gaming services on slotku, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number. Slotku reserves the right to reject any registration application at its sole discretion without obligation to state reasons.

3.2 Accuracy of Information

You are solely responsible for ensuring that all information provided during registration and at any subsequent point is accurate and up to date. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and Conditions and may result in account suspension, cancellation of outstanding wagers, and forfeiture of wallet balances.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. Slotku strongly recommends using a unique, complex password not used on any other platform. You must notify slotku's support team immediately at [email protected] if you suspect unauthorized access to your account. Slotku shall not be liable for any losses resulting from unauthorized account access where the user failed to safeguard their credentials.

3.4 Account Closure

You may request account closure at any time by contacting our support team. Upon closure, any remaining real-money balance will be refunded to your registered withdrawal method, provided all KYC requirements are satisfied and no outstanding terms violations are pending review. Accounts closed at user request may be reopened by written request, subject to re-verification.

4. Identity Verification (KYC)

4.1 Verification Requirement

All accounts are subject to identity verification (KYC) before withdrawal privileges are activated. Slotku may also require verification before processing deposits above certain thresholds. This process is mandated by our international licensing obligations and internal anti-money-laundering (AML) policies.

4.2 Required Documents

Standard KYC documentation for Indonesian residents includes:

• Government-issued photo ID: KTP (Kartu Tanda Penduduk), valid Indonesian passport, or driver's license (SIM).
• Proof of address: Utility bill, bank statement, or official government correspondence dated within the last three months, showing your full name and residential address.
• Selfie verification: A clear photograph of you holding your primary ID document, confirming you are the person depicted thereon.

4.3 Processing Time

Slotku aims to process KYC submissions within 1 to 24 hours of receipt. During high-volume periods or Indonesian public holidays, processing may extend up to 48 hours. You will receive email notification of the outcome. If additional documentation is required, our team will contact you with specific instructions.

4.4 Consequences of Non-Verification

Accounts that have not completed KYC verification will have withdrawal functionality suspended. Slotku reserves the right to void wagers and return deposits to an unverified account's funding source if satisfactory identity docum entation cannot be provided within 30 days of the account creation date.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Slotku accepts deposits and processes withdrawals via the following payment channels available to Indonesian players:

• Local bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Permata Bank, BSI (Bank Syariah Indonesia)
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• International cards: Visa, Mastercard (subject to issuing bank approval)

5.2 Minimum and Maximum Transactions

The minimum deposit amount is Rp 10.000. The minimum withdrawal amount is Rp 50.000. Maximum single-transaction withdrawal limits vary by payment method and account verification tier; verified accounts benefit from higher daily limits. Full limits are published on the platform's banking information page.

5.3 Deposit Processing

Deposits via local Indonesian bank transfer and e-wallets are typically credited to your slotku Wallet within 1 to 5 minutes of successful transfer confirmation. Slotku is not responsible for delays caused by the sending financial institution. If a deposit has not appeared in your Wallet within 30 minutes, please contact support with your transfer receipt as evidence.

5.4 Withdrawal Processing

Withdrawal requests submitted before 22:00 WIB are typically processed within 3 to 15 minutes. Requests submitted after 22:00 WIB or during Nyepi, Idul Fitri, or other Indonesian national public holidays may experience processing times of up to 24 hours. Slotku reserves the right to conduct enhanced due diligence on withdrawal requests of Rp 50.000.000 or above, which may extend processing to 48 hours.

5.5 Currency

All transactions on the slotku platform are denominated in Indonesian Rupiah (IDR / Rp). Any currency conversion fees charged by third-party payment providers are the sole responsibility of the User. Slotku does not charge internal conversion fees on IDR-denominated transactions.

5.6 Withdrawal Method Matching

Withdrawals must be made to a payment method registered in your name and previously used to make a deposit on your account. Slotku does not permit withdrawals to third-party accounts, accounts held in a different name, or payment instruments not previously linked to your slotku account. This policy is enforced to protect users from fraud and to comply with AML obligations.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional rewards offered by slotku are subject to these general terms as well as any specific terms and conditions published alongside each individual promotion. In the event of any conflict, the promotion-specific terms take precedence.

6.2 Wagering Requirements

Bonus Funds awarded as part of a promotion must be wagered a specified number of times (the "wagering requirement") before any resulting winnings may be withdrawn as cash. The applicable wagering multiplier is stated in each promotion's terms. Bets placed using Bonus Funds on excluded games — typically certain live casino titles, jackpot slots, and togel markets — may not contribute to wagering completion, or may contribute at a reduced rate as specified per promotion.

6.3 Bonus Validity

All bonuses have an expiry period, typically 7 to 30 calendar days from the date of crediting, as specified in the relevant promotion. Bonus Funds and any associated winnings that have not met wagering requirements within the validity period will be forfeited automatically without prior notice.

6.4 Bonus Abuse

Slotku actively monitors for patterns of bonus abuse, including but not limited to: claiming multiple accounts to obtain the same promotion, placing low-risk hedging bets designed solely to clear wagering requirements, and colluding with other players to exploit promotional offers. Any account found to be engaged in bonus abuse will have bonuses voided, outstanding wagers cancelled, and may face permanent account suspension.

6.5 Slotku's Right to Modify or Withdraw Promotions

Slotku reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Where a promotion is withdrawn after a user has already opted in and partially completed wagering requirements, slotku will honour a pro-rata entitlement at its reasonable discretion.

7. Betting & Gaming Rules

7.1 Acceptance of Bets

Slotku reserves the right to refuse, limit, or void any wager at its sole discretion, including in circumstances where market integrity is in doubt, where technical errors have resulted in incorrect odds being displayed, or where the maximum liability threshold for a particular event has been reached. A bet is not confirmed until you receive an explicit acceptance confirmation on the platform.

7.2 Odds and Markets

All odds displayed on the slotku sportsbook are subject to change prior to bet acceptance. Once a bet has been accepted and confirmed, the odds are locked for that wager. For mix parlay (combination accumulator) and voor bola (Asian Handicap) markets, the specific rules applicable to each market type are published in the sportsbook help section. In the event of any discrepancy between displayed odds and the correct odds at the time of acceptance, slotku reserves the right to settle the bet at the corrected odds.

7.3 Event Cancellation and Void Bets

If a sporting event is cancelled, postponed for more than 48 hours, or abandoned before the minimum required play time has elapsed, all open bets on that event will be voided and the stake returned to the user's Wallet. For BRI Liga 1 fixtures and Timnas Indonesia internationals, the standard FIFA/AFC abandonment rules apply unless stated otherwise on the relevant market.

7.4 Casino and Slot Games

All casino and slot games available on slotku are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. Each game operates using a certified random number generator (RNG) and is subject to the rules published by the respective game studio. Return-to-player (RTP) percentages for each title are available in the game information panel. Slotku does not manipulate RNG outcomes and has no ability to influence individual game results.

7.5 Togel Markets

The togel (toto gelap — Indonesia's traditional numbers lottery) markets offered on slotku operate according to official draw results published by licensed operators. Slotku does not conduct or control draw outcomes. All togel bets are settled in accordance with the published draw results within 30 minutes of the official result announcement.

8. Prohibited Conduct

The following actions are strictly prohibited on the slotku platform. Breach of any of the following constitutes a material violation of these Terms and Conditions and may result in immediate account suspension, forfeiture of balances, and legal action where applicable:

1. Using automated software, bots, scripts, or any artificial intelligence tool to place bets, scrape data, or otherwise interact with the platform in a non-human manner.
2. Exploiting software bugs, errors, or technical malfunctions to gain an unfair advantage. Any winnings obtained through exploitation of an identified error will be voided.
3. Engaging in match-fixing, insider betting, or any form of fraudulent activity affecting the integrity of sporting events.
4. Using the platform for money laundering, terrorist financing, or any other criminal purpose.
5. Sharing account access with third parties or acting as an agent placing bets on behalf of others.
6. Circumventing geo-restrictions through VPN, proxy servers, or any other IP-masking technology.
7. Harassment, abuse, or threatening conduct directed toward slotku employees, agents, or other users via any platform channel.
8. Registering more than one account, or assisting another individual in circumventing the one-account-per-person rule.

9. Intellectual Property

All content on the slotku platform — including but not limited to the brand name, logo, visual design, written content, software code, databases, and game assets — is the intellectual property of slotku or its licensed partners and is protected by applicable copyright, trademark, and intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the slotku platform without prior written consent from slotku. Unauthorized use of slotku's intellectual property will be pursued through all available legal remedies.

10. Limitation of Liability

10.1 Platform Availability

Slotku endeavors to maintain platform availability 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access and accept no liability for losses arising from scheduled maintenance, unplanned outages, third-party infrastructure failures, or circumstances beyond our reasonable control including natural disasters, civil unrest, and government-mandated service interruptions such as Nyepi internet restrictions in Bali.

10.2 Cap on Liability

To the maximum extent permitted by applicable law, slotku's total aggregate liability to you arising out of or in connection with your use of the platform — whether in contract, tort, statute, or otherwise — shall not exceed the total amount deposited by you into your slotku Wallet in the 30-day period immediately preceding the event giving rise to the claim.

10.3 Exclusions

Slotku shall not be liable for any indirect, consequential, special, exemplary, or punitive damages, including loss of profit, loss of data, loss of goodwill, or emotional distress, even if slotku has been advised of the possibility of such damages. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by slotku's proven negligence or for any other liability that cannot be excluded by law.

10.4 Third-Party Services

The slotku platform integrates third-party services including payment processors, game studios, and data providers. Slotku is not responsible for the acts, omissions, errors, or technical failures of any third-party provider. Any disputes relating to game outcomes must be directed in the first instance to slotku's support team, who will liaise with the relevant game studio on your behalf.

11. Privacy & Data

The collection, storage, processing, and use of your personal data by slotku is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By accepting these Terms and Conditions, you also acknowledge and agree to the terms of our Privacy Policy.

Slotku implements 256-bit SSL encryption across all data transmissions, stores personal data on secured servers with restricted access, and does not sell or lease your personal information to third parties for marketing purposes. Data is retained in accordance with our Privacy Policy and applicable data protection obligations.

12. Responsible Gaming

Slotku is committed to promoting responsible gaming and providing tools that help users maintain control over their gambling activity. All registered users have access to the following Responsible Gaming Tools via their account settings:

• Deposit limits: Set daily, weekly, or monthly maximum deposit caps.
• Loss limits: Define the maximum net loss permitted within a chosen period.
• Session time limits: Receive automatic reminders when a predefined gaming session duration is reached.
• Reality checks: Periodic pop-up notifications displaying your session duration and net balance change.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform. Exclusion periods range from 24 hours to permanent closure.

If you believe your gambling behavior is causing you or others harm, we strongly encourage you to activate self-exclusion and seek professional support. Contact our responsible gaming team at [email protected] for immediate assistance. Further information is available on our Responsible Gaming page.

13. Amendments to These Terms

Slotku reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered users via email to the address on file and/or via a prominent on-platform notification at least 7 days prior to the effective date of the change, except where an immediate amendment is required to comply with applicable law or to address a security threat, in which case changes take effect immediately.

Your continued use of the slotku platform following notification of an amendment constitutes your acceptance of the revised Terms and Conditions. If you do not accept the revised terms, you must cease using the platform and may request account closure and withdrawal of your remaining balance prior to the effective date.

14. Governing Law & Dispute Resolution

14.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which slotku holds its international operating licence. Where Indonesian consumer protection laws impose mandatory rights that cannot be contractually waived, those rights are preserved notwithstanding anything to the contrary in these Terms and Conditions.

14.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to your use of the slotku platform or these Terms and Conditions, you agree to first contact slotku's support team to seek an informal resolution. The majority of disputes are resolved within 5 business days via direct communication. Where informal resolution fails, disputes shall be referred to binding arbitration under the rules of a recognized international arbitration body as designated by slotku at the time the dispute is escalated.

14.3 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis only and not as part of any class, consolidated, or representative action.

15. Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the slotku support team using the details below. All communications regarding legal matters should be submitted in writing via email for documentation purposes.

Slotku's support team is staffed by Indonesian-speaking and English-speaking agents. Please include your registered account username and a brief description of your query to expedite handling. For responsible gaming matters, priority response is guaranteed.